Privacy Policy

Privacy Policy

Effective Date: September 1, 2026
Website: Fixora.ae
Business Name: Fixora
Service Areas: Dubai & Abu Dhabi, United Arab Emirates

At Fixora, we respect your privacy and are committed to protecting the personal information you provide when using our website or contacting us for home appliance repair services.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you have regarding your information.

By using Fixora.ae, submitting an inquiry, requesting a repair service, or contacting us through our available communication channels, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide when you contact us or request our services.

This may include:

  • Full name
  • Phone number
  • WhatsApp number
  • Email address
  • Service address or location
  • Appliance type
  • Appliance problem or repair requirements
  • Preferred appointment date or time
  • Information you provide through contact or service-request forms
  • Any additional information you choose to provide when communicating with us

We only request information that is reasonably necessary to respond to your inquiry and provide our services.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Approximate geographic location
  • Date and time of website visits
  • Website interaction and usage information

This information may be collected through cookies, analytics tools, server logs, or similar technologies.

2. How We Use Your Information

Fixora may use your information to:

  • Respond to your service inquiries
  • Contact you regarding your requested repair service
  • Schedule and manage appointments
  • Confirm service requests
  • Understand the appliance repair service you require
  • Provide customer support
  • Communicate with you through phone, email, WhatsApp, or other channels you have provided
  • Improve our website and customer experience
  • Monitor website performance and security
  • Prevent fraudulent, abusive, or unauthorized activity
  • Improve our advertising and marketing campaigns
  • Comply with applicable legal and regulatory requirements

We do not use your information for purposes that are unrelated to our business activities without a legitimate reason or your consent where required.

3. Home Appliance Repair Services

Fixora provides home appliance repair services in Dubai and Abu Dhabi.

Our services may include repair and maintenance for appliances such as:

  • Refrigerators
  • Washing machines
  • Dishwashers
  • Ovens
  • Gas stoves
  • Electric stoves
  • Deep freezers
  • Air conditioners and related home appliance services

The information you provide about your appliance helps us understand your service requirements and arrange an appropriate response.

Fixora is a repair service provider and this website is not intended to represent a spare-parts retail business.

4. Phone, WhatsApp & Electronic Communications

When you contact Fixora by telephone, WhatsApp, email, or through our website forms, we may retain the information necessary to respond to your request and provide customer service.

If you provide your phone number or WhatsApp number, we may use it to:

  • Respond to your inquiry
  • Confirm your service request
  • Discuss your appliance repair requirements
  • Coordinate an appointment
  • Provide service-related updates

We will not intentionally use your contact information for unrelated communications without an appropriate legal basis or consent where required.

5. Website Forms

If you submit information through a form on Fixora.ae, the information may be transmitted to us so that we can respond to your request.

Please avoid submitting unnecessary sensitive personal information through website forms.

We encourage you to provide only information that is relevant to your appliance repair inquiry.

6. Cookies and Similar Technologies

Fixora.ae may use cookies and similar technologies to improve website functionality and understand how visitors use our website.

Cookies may help us:

  • Remember certain website preferences
  • Improve website performance
  • Understand visitor behavior
  • Measure website traffic
  • Improve our services and marketing
  • Provide a better user experience

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. Analytics and Advertising

We may use third-party analytics and advertising technologies to understand website traffic, measure advertising performance, and improve our marketing.

These services may collect information such as:

  • Device information
  • Browser information
  • Pages visited
  • Website interactions
  • Approximate location
  • Referral information
  • Advertising interactions

Depending on the tools used on our website, these services may include analytics, advertising, conversion tracking, or similar technologies.

Third-party services process information according to their own privacy policies and applicable terms.

8. Sharing of Information

Fixora does not sell or rent your personal information to third parties.

We may share limited information when reasonably necessary to operate our business, provide requested services, maintain our website, or comply with legal requirements.

This may include sharing information with:

  • Service technicians or personnel responsible for handling your repair request
  • Website hosting and technology providers
  • Communication providers
  • Analytics and advertising service providers
  • IT, security, or technical service providers
  • Professional advisers where reasonably necessary
  • Government authorities or law-enforcement agencies when legally required

We only aim to share information that is reasonably necessary for the relevant purpose.

9. Third-Party Websites and Services

Our website may contain links or integrations to third-party services, including communication platforms, social media platforms, maps, analytics services, or other external websites.

If you click on a third-party link or use a third-party service, that service may collect information according to its own privacy policy.

Fixora is not responsible for the privacy practices, content, or security of third-party websites or services.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no website, online communication system, or method of electronic storage can be guaranteed to be completely secure.

You should therefore avoid sending highly sensitive information through ordinary website forms, email, or messaging services unless it is specifically required.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Responding to service inquiries
  • Providing requested services
  • Maintaining customer-service records
  • Resolving disputes
  • Maintaining business and accounting records
  • Meeting legal, regulatory, security, or operational requirements

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it where appropriate.

12. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, including the ability to:

  • Request information about personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where legally applicable
  • Withdraw consent where processing is based on consent
  • Object to certain uses of your information
  • Request limitations on certain processing activities where applicable

To make a privacy-related request, please contact us using the contact information provided below.

We may need to verify your identity before processing certain requests.

13. Children’s Privacy

Fixora.ae is intended for general audiences and is not specifically directed toward children.

We do not knowingly request or collect personal information from children for the purpose of providing our services.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal requirements, or business practices.

When we make changes, we may update the Effective Date shown at the top of this page.

We encourage visitors to review this page periodically to remain informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact Fixora.

Business: Fixora
Website: Fixora.ae
Service Areas: Dubai & Abu Dhabi, UAE

Email: [Add your business email]
Phone: [Add your business phone number]
Address: [Add your business address, if applicable]

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.

16. Acceptance of This Privacy Policy

By using Fixora.ae and submitting your information through our website, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please do not submit personal information through our website.

Last Updated: September 1, 2026