Effective Date: September 1, 2026
Website: Fixora.ae
Business Name: Fixora
Service Areas: Dubai & Abu Dhabi, United Arab Emirates
Welcome to Fixora. These Terms & Conditions govern your use of the Fixora.ae website and your requests for home appliance repair and related services.
By accessing our website, submitting a service request, contacting us, or booking a repair service, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with these terms, please do not use our website or request our services.
Fixora provides home appliance repair and maintenance services in Dubai and Abu Dhabi, United Arab Emirates.
Our services may include repair and maintenance for:
Refrigerator repair
Washing machine repair
Dishwasher repair
Oven repair
Gas stove repair
Electric stove repair
Deep freezer repair
Air conditioner repair
Other eligible home appliance repair services
Service availability may vary depending on location, appliance type, technical requirements, and technician availability.
Fixora operates as a repair and service provider. Our services are not intended to represent a spare-parts retail business.
Customers may request our services through our website, telephone, WhatsApp, email, or other available communication channels.
When submitting a service request, you agree to provide accurate and complete information, including where applicable:
Your name
Contact details
Service location
Appliance type
Appliance issue or symptoms
Preferred appointment time
Any other information reasonably required to arrange the service
Providing incorrect or incomplete information may affect our ability to provide the requested service.
Submitting a service request does not necessarily guarantee an appointment or completion of the repair.
Appointments are arranged based on technician availability and the customer’s location.
We will make reasonable efforts to arrive within the agreed or estimated appointment period. However, arrival times may be affected by:
Traffic
Weather conditions
Access restrictions
Previous service appointments
Emergency service requirements
Unexpected technical circumstances
Other events outside our reasonable control
We may contact you if an appointment needs to be delayed, rescheduled, or otherwise changed.
Depending on the service requested, a technician may visit the customer’s property to inspect and diagnose the appliance.
The initial information provided through the website, phone, or messaging service may not be sufficient to determine the exact cause of an appliance problem.
A proper diagnosis may require physical inspection of the appliance.
Any preliminary estimate provided before inspection should therefore be treated as an indication rather than a final repair quotation unless expressly confirmed otherwise.
After inspection, the technician may explain:
The identified problem
The recommended repair
The estimated cost
Any relevant service requirements
Whether repair is technically practical
Where applicable, repair work will proceed after the customer approves the proposed service and associated charges.
If an appliance cannot reasonably be repaired, or if repair is not considered practical or economical, we may inform the customer accordingly.
Repair charges may depend on factors including:
Appliance type
Nature of the problem
Complexity of the repair
Labour requirements
Diagnostic requirements
Required service work
Location and accessibility
Other circumstances discovered during inspection
A quotation or estimate may be provided before repair work begins where reasonably possible.
Unless expressly stated otherwise, an estimate is not a guarantee of the final cost if additional problems are discovered during the repair.
Any additional work or charges should be communicated to the customer for approval where reasonably practicable.
Fixora is primarily a home appliance repair service provider and does not operate this website as a spare-parts retail store.
Where a repair requires a replacement component, the availability, suitability, cost, and sourcing of that component may vary depending on the appliance and the specific repair requirement.
If a replacement component is required, the customer may be informed of the applicable options and costs before proceeding where reasonably practicable.
We do not guarantee the availability of every appliance component or replacement part.
The customer is responsible for approving the proposed repair work before the repair is carried out.
Approval may be provided through an appropriate communication channel, including verbal, written, electronic, or other confirmation accepted by Fixora.
Once repair work has been approved and commenced, cancellation may be subject to applicable charges or costs already incurred.
Customers are responsible for paying the agreed charges for services provided.
Payment methods may include the payment options made available by Fixora at the time of service.
Where applicable, payment may be requested after completion of the agreed repair or according to the payment terms communicated to the customer.
Customers should ensure that all payments are made through authorized payment methods or directly to authorized Fixora personnel.
Customers should provide reasonable notice if they need to cancel or reschedule an appointment.
We reserve the right to apply reasonable charges where a technician has already been dispatched, significant time has been reserved, or costs have been incurred, subject to applicable law and the terms communicated to the customer.
Fixora may also cancel or reschedule an appointment when circumstances outside our reasonable control prevent us from providing the service.
The customer is responsible for providing the technician with safe and reasonable access to the appliance and the relevant service area.
The customer should ensure that:
The appliance is reasonably accessible
The service area is safe
Necessary building or property access permissions are available
Pets or other potential hazards are appropriately managed
The technician can safely perform the requested inspection or repair
If safe access cannot be provided, the technician may be unable to perform the service.
Customers should inform Fixora about any known issues, previous repairs, modifications, damage, leaks, electrical problems, gas-related concerns, or other relevant conditions affecting the appliance.
We are not responsible for problems caused by:
Previous improper repairs
Unauthorized modifications
Misuse of the appliance
Accidental damage
Neglect
Incorrect installation
External electrical or plumbing problems
Normal wear and tear
Conditions unrelated to the repair performed by Fixora
Where a warranty is offered on a particular repair, its duration, scope, and conditions will be communicated to the customer at the time of service.
A repair warranty, where applicable, generally relates only to the specific repair work performed and does not automatically cover unrelated appliance problems or newly developed faults.
A warranty may not apply where the appliance has subsequently been:
Misused
Modified
Repaired by another service provider
Damaged
Subjected to abnormal operating conditions
Affected by unrelated faults
Any warranty provided is subject to the specific terms communicated to the customer.
While Fixora aims to provide reliable and professional repair services, appliance repair does not always guarantee that an appliance will remain problem-free indefinitely.
Older appliances may have multiple faults or components that may fail independently.
A successful repair of one issue does not guarantee that another unrelated component will not subsequently develop a fault.
Certain appliances, including gas stoves, ovens, and electrical appliances, may involve safety risks.
Our technicians may refuse to perform work where an appliance, installation, wiring, gas connection, property condition, or working environment presents an unreasonable safety risk.
Customers must not request or require a technician to perform work that could reasonably endanger people, property, or the technician.
Where appropriate, customers may be advised to contact a qualified utility provider, building management, licensed specialist, or relevant authority.
Customers agree to:
Provide accurate information
Provide reasonable access to the appliance
Follow technician safety instructions
Disclose known appliance issues
Approve repair work before it is performed
Pay agreed charges on time
Treat Fixora personnel respectfully
Maintain a reasonably safe working environment
We make reasonable efforts to keep information on Fixora.ae accurate and up to date.
However, website content may contain general information and should not be considered a guarantee that a particular repair, service, price, appointment time, or outcome will always be available.
Service descriptions, prices, offers, availability, and other website information may be changed or updated without prior notice.
From time to time, Fixora may advertise promotional offers, discounts, or special service rates.
Unless otherwise stated:
Offers are subject to availability
Offers may apply only to selected services or locations
Offers may have specific validity periods
Offers cannot necessarily be combined
Fixora may change or withdraw an offer subject to applicable law
Any specific conditions associated with an offer will be communicated with that offer.
Fixora.ae may contain links or integrations to third-party websites, applications, communication platforms, maps, payment providers, or other services.
We do not control third-party websites or services and are not responsible for their content, availability, security, or terms.
Your use of third-party services is subject to the terms and policies of those providers.
To the extent permitted by applicable law, Fixora will not be responsible for losses or damages arising from circumstances beyond our reasonable control.
This may include losses resulting from:
Pre-existing appliance defects
Unrelated appliance faults
Customer misuse
Unauthorized modifications
Incorrect installation
External electrical, gas, water, or building issues
Delays caused by circumstances outside our reasonable control
Failure of components unrelated to the repair performed
Information incorrectly provided by the customer
Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
Fixora will not be considered in breach of these Terms & Conditions where performance is prevented or significantly delayed by circumstances beyond our reasonable control.
Such circumstances may include:
Severe weather
Traffic or road restrictions
Government restrictions
Utility interruptions
Natural disasters
Emergencies
Public disturbances
Technical failures
Supplier or service-provider disruptions
Other unforeseen circumstances
Where reasonably possible, we will attempt to notify customers and arrange an alternative appointment or solution.
All content available on Fixora.ae, including where applicable:
Logos
Brand names
Text
Graphics
Images
Website designs
Layouts
Icons
Videos
Other original materials
is owned by or licensed to Fixora unless otherwise stated.
You may not reproduce, copy, distribute, modify, republish, sell, or commercially exploit website content without prior written permission.
You agree not to use Fixora.ae to:
Submit false or misleading information
Attempt unauthorized access to the website
Introduce malicious software
Interfere with website functionality
Scrape or copy website content for unauthorized commercial purposes
Impersonate Fixora or its personnel
Use the website for unlawful activities
Abuse contact forms, communication channels, or service-request systems
We reserve the right to restrict access where misuse is reasonably suspected.
Your use of Fixora.ae is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.
By using our website or requesting services, you acknowledge that you have reviewed our Privacy Policy.
These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws and regulations of the United Arab Emirates and, where applicable, the relevant laws and regulations governing the Emirate in which the service is provided.
Any dispute arising in connection with our services or these Terms & Conditions shall be subject to the jurisdiction of the competent courts, subject to applicable law.
Fixora may update these Terms & Conditions from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.
Updated terms will be published on this page with a revised Effective Date.
You are encouraged to review this page periodically.
If you have questions regarding these Terms & Conditions or our services, you can contact Fixora through our available communication channels.
Business: Fixora
Website: Fixora.ae
Service Areas: Dubai & Abu Dhabi, UAE
Email: [Add your business email]
Phone: [Add your business phone number]
Address: [Add your business address, if applicable]
By accessing Fixora.ae, contacting Fixora, submitting a service request, scheduling an appointment, or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with these terms, please do not use our website or request our services.
Last Updated: September 1, 2026